Refund Policy

ViStudio operates a strict no-refund policy. All subscription payments, plan purchases, and credit purchases made on our platform are final, non-refundable, and non-transferable.

By subscribing to any ViStudio plan, you explicitly agree that:

• No refunds will be issued for any reason after payment is processed
• Partial refunds for unused credits or subscription periods are not available
• Unused credits at the end of a billing cycle do not carry over and are not refundable
• Changing your mind or not using the service does not qualify for a refund

Our no-refund policy exists because:

• ViStudio immediately processes and grants access to third-party AI services upon payment
• Digital services and access rights, once granted, cannot be "returned"
• We incur costs from third-party service providers immediately upon your subscription activation
• Credits allocated to your account represent access to limited third-party resources

In case of a payment failure where your plan was not activated:

• If payment was deducted but your plan was not activated within 24 hours, contact our support team
• We will investigate and either activate your plan or process a refund for the failed transaction
• Proof of payment (bank statement or transaction ID) may be required

This is the only scenario where a payment reversal may be considered — when a plan was paid for but never delivered/activated.

Refunds may be considered on a case-by-case basis only in the following limited scenarios:

• Duplicate payment charged for the same subscription in the same billing period
• Technical error on our platform that prevented any access to the subscribed service
• Payment processed for a plan significantly different from what was selected

Even in exceptional cases, refund decisions are made at the sole discretion of ViStudio management. Submitting a request does not guarantee a refund.

To request consideration for an exceptional case, contact us within 48 hours of the transaction with full details.

You may cancel your subscription at any time. However:

• Cancellation stops future charges but does not generate a refund for the current billing period
• You will continue to have access to your current plan until the end of the paid period
• After the subscription expires, your account will revert to the free tier (if available)
• Remaining credits in your account at cancellation are not refundable

Before initiating a chargeback or payment dispute through your bank, we strongly encourage you to contact our support team first. Unauthorized chargebacks may result in:

• Immediate suspension of your ViStudio account
• Permanent ban from our platform
• Legal action to recover disputed amounts plus associated fees

We are committed to resolving legitimate issues fairly and promptly through direct communication.

For payment-related queries or to report a genuine technical issue, contact us within 48 hours of the transaction:

Please include your registered email, order ID, and a description of the issue when contacting us.